We use either FedEx (Europe) or UPS (USA & Canada)
Custom made items
Our custom made shoes have a delivery time of 6-8 weeks. We will dispatch a "pair of test shoes" first (within 2-4 weeks) which does not need to be returned but can be discarded afterwards Once we have received your feedback, another 3-6 weeks and your finished custom made shoes will arrive at your doorstep. Since we keep your last in our storage, further orders will be fulfilled within 3-6 weeks!
Our bespoke clothing items have a delivery time of 3-6 weeks from the day we receive your measurements & photographs
Non custom made items
Non custom made items have a delivery time of 1-2 weeks. We have 2 Hubs, 1 in Germany for Europe and 1 in Florida for the USA and items are stored in those locations. You may be in New York, but your item is at our Hub in Germany - we have weekly shipments between our Hub's and your item will be shipped to our US Hub first before it is trans-shipped to you. That way there will be no taxes or duties levied against you.
We know that this is not your usual "next day delivery" people are used too these days, but first, we aim to give you the best prices possible which would be impossible if we had to over-stock on all items and secondly, many items are only available once like an ex photo-model for example and by offering them on both continents, we are able to reach a much larger clientele with a higher chance that you will find your dream item...
If the item you ordered is not in stock, delivery will be 3-4 weeks since it will be handmade especially for you.